Privacy Policy

  • At Hope Sparks Digital (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us in any capacity.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve user experience:

a. Personal Information You Provide:

  • Name, email address, phone number, company name, job title, and other contact information you submit through forms on our website or during consultations.

  • Payment information when you purchase our services.

b. Automatically Collected Information:

  • IP address, browser type, device information, operating system, referring URLs, pages visited, and usage data collected via cookies and similar technologies.

c. Marketing and Communications:

  • Preferences and interests to tailor marketing messages and communications.

2. How We Use Your Information

We use your information to:

  • Provide, personalise, and manage our digital marketing services.

  • Communicate with you, including responding to inquiries and sending important updates.

  • Analyse website traffic and user behavior to improve our website and services.

  • Send marketing communications with your consent.

  • Comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with:

  • Service Providers: Trusted partners who provide services on our behalf (e.g., web hosting, payment processing, marketing tools), under strict confidentiality agreements.

  • Legal Authorities: When required by law or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse performance, and deliver personalised content. You can control cookie preferences through your browser settings.

5. Your Privacy Rights

Depending on your location, you may have rights related to your personal data, including:

  • Accessing, correcting, or deleting your personal information.

  • Opting out of marketing communications.

  • Restricting or objecting to certain data processing activities.

  • Requesting the transfer of your data.

To exercise your rights or for any privacy-related inquiries, please contact us at contact@hopesparksdigital.co.za.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and notify you through our website or other communication channels.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at contact@hopesparksdigital.co.za