T & C

1. Introduction

Welcome to Hope Sparks Digital. These Terms and Conditions (“Terms”) govern your use of our website and the services we provide, including web design, WordPress and ecommerce development, SEO, and digital marketing. By using our website or engaging our services, you agree to these Terms.

2. Parties

These Terms constitute a contract between you (“Client,” “you,” or “user”) and Hope Sparks Digital (“we,” “us,” or “our”), a South African company.

3. Services

We provide digital marketing and related services tailored to your business needs as outlined in service proposals or packages.

4. Payment Terms

  • Service fees are detailed in the agreed quote or proposal.
  • Payments must be made according to the specified schedule.
  • Late payments may incur interest or suspension of services.

5. Delivery and Timelines

  • Estimated timelines for delivery of services will be provided.
  • Delays caused by client actions or unforeseen circumstances are beyond our control.

6. User Obligations

  • Clients must provide accurate information and materials when requested.
  • Users must use our website and services lawfully, not infringing on others’ rights or engaging in harmful activity.

7. Intellectual Property

  • We retain ownership of all intellectual property rights related to the work until full payment is received.
  • Upon full payment, ownership or license rights to deliverables are transferred as agreed.
  • Clients agree not to reproduce or redistribute our proprietary content without permission.

8. Privacy and Data Protection

We comply with applicable South African data protection laws (including POPIA). Personal data collected through the website will be handled in accordance with our Privacy Policy.

9. Liability

  • We endeavor to provide high-quality services but do not guarantee specific results.
  • We are not liable for indirect, incidental, or consequential damages arising from service use.
  • Liability for any claim will be limited to the amount paid for the specific service.

10. Cancellation and Refunds

  • Service cancellations must be made in writing.
  • Refunds are subject to service stage and effort expended, as detailed in individual agreements.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of South Africa. Any disputes will be resolved through mediation or arbitration in South Africa.

12. Contact Us

For any questions or concerns, please contact us at:
Email: contact@hopesparksdigital.co.za
Phone: 0737621589